Hi All
Please can I have some ideas on how to calculate forecast accuracy, we seem to be using a number of different methods, I would like to use the ABS value to cancel out positive/negatives, but not sure on the best approach.
Thanks!
Forecast Accuracy
Call Centre Helper Forum » Call Centre Management
(2 posts)
Posted 1 year ago
Hiya
I have a similar query to understand which method is best suited.
Here we have adopted a 5% forecast variance based upon an APE measure.
This is how we adopt this version of APE (which is sure you’re fully aware of)
Add all the absolute errors across all items, call this A
Add all the actual (or forecast) quantities across all items, call this B
Divide A by B
APE is the Sum of all Errors divided by the sum of Actual (or forecast)
Simples!!!
But in all seriousness I too want it understand if this is the best way of measuring forecast accuracy?
Posted 1 year ago
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