Giving out names

Fundamentally, it isnt a legal requirement to disclose a name if a person asks for it. If a person comes up to you on the street and asks you for your name, there's no law enforcing you give it to them.

I am assuming you're aware of the customer experience ramifications by not disclosing a name if the caller asks for one. There would need to be pretty good reasons why to avoid giving a person a name... even an alias.

Can you share more about the sort of operation you happen to be running?

Kind regards,
Gene

Ah, a tricky one, that is.

I have had that in the past, when I first started up a call centre here in the UK... we had to recruit alot of people very qucikly, and we did encounter some people who had an issue with this... they soon left the company, and we implemented a question in the set of boilerplate interview questions we issue to recruiters, etc, "Are you comfortable sharing your name with callers, etc". You can also establish a code of conduct which would include the agent offering their name, built it into your quality and training process, etc...

Sometimes you come across people who are like that. Normally, contact centre agents are a pretty socialble lot. So on the whole, agents don't have a problem with giving their name. But I am sure you know how to manage it. Let me know if you have any other questions.

Kind regards
Gene