Hi
Don't know if the technology exists but does anyone know if there's a way to auto transfer a call when the original call has ended, for example:
If a rep rings my office wanting to speak to sales, while they are queuing they have the option that when the call ends they can be transferred to another department without the original agent manually transferring them, i.e : while the rep is in que he is given the option of being transferred to another department by pressing 1 when the original call ends, when the call ends and the agent hangs up the rep stays on the line and is transferred to the other department. Hope that makes sense!!













