Hi all,
My call centre answers around 30,000 calls per month, we currently operate on a local rate number.
What are the benefits of switching to an 0845 number as an example?
I believe you can generate revenue from this.
Incoming call costs
Call Centre Helper Forum » Call Centre Management
(3 posts)
What are the benefits of 0845?
# Once you have purchased the 0845 number this is then yours for life. It means if you move premises you can keep the same number!
# Out of hours voice mail messages can be left on the network and delivered instantly to one or more recipients via email.
# Calls may be routed to multiple destinations in sequence or simultaneously ensuring somebody is always available to take the call.
# Calls can be delivered anywhere in the world. Callers pay for a "local" call which can be seamlessly routed to any UK or international fixed or mobile number.
# From this single contact number callers can quickly locate the correct person, department or mailbox within your organisation via a tailor-made IVR menu.
# Cost is also minimal - normally around £9.99 a year
(check with the provider for these options/ costs!)
To generate revenue when the customer calls you need to have a diffeent number (i.e. 0845 calls are charged at local rates!) Phone numbers - 0871 and 09** will generate revenue. With the 0871 number can even choose how much you want to pay per minute, and how much your customer will pay per minute.
Posted 7 months ago
in terms of revenue I know 0844's tend to give a return of 2.5-3.6p a minute depending who your supplier is.
If you had an ACT of 3 minutes you could be looking at nearly 40k a year, so its a nice extra to have.
Posted 7 months ago
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