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Interview Questions and Scenarios

Call Centre Helper Forum » Call Centre Management

(3 posts)
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We are looking to interview for a schedule and planning manager within our call centre of around 100 staff.

Has anyone got any ideas around scenarios to test applicants for this kind of role or specific interview questions to ask?

This is the first time we have interviewed someone for this role so any ideas anyone has would be greatly appreciated

Posted 11 months ago

Take a look at this article - it may help

http://www.callcentrehelper.com/the-top-50-interview-questions-and-how-to-handle-them-8000.htm

Posted 11 months ago

Thanks

Posted 11 months ago

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