How does everyone encourage knowledge sharing amongst their agents?
Knowledge Sharing
Call Centre Helper Forum » Call Centre Management
(3 posts)
A few ideas
- Daily stand up briefing sessions (max of 10 minutes)
- Take the team out after work
- Setup a bulletin board
- Set up a facebook group
Posted 11 months ago
Play great calls to the rest of the team as part of a morning meeting or training session.
Your agents get to hear what was good and the agent gets the recognition they crave.
Posted 10 months ago
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