Please be good enough to post your comments on this.Just want to know what are the types of functions can be performed through a call center which runs by a life insurance company
Life insurance-functions can be performed through a call center
Call Centre Helper Forum » Call Centre Life
(5 posts)
Hi Srikanth
The main uses of a contact centre for life insurance tend to be
- Inbound sales (typically inbound)
- Customer service (e.g. handling medicals and dealing with payment queries)
- Claims (in the event of a death or serious injury)
Posted 7 months ago
Hi Jonty,
Thanks a lot for your valuable comments. I'm a manager of a insurance company which deals with life insurance & i was given the task of handling the call center. Currently there are 11 employees occupied & basically our operation is handling hospitalization inquiries & payment inquiries. I just want to what are the areas that we can explore through the call center. We don't do any selling for the time being. but yes we have both inbound & outbound functions. I just got an idea when you talked about handling claims through the call center.so thanks a lot for your time in replying me.
Posted 7 months ago
Srikanth,
How about:
Inbound Sales
Outbound Sales
Cross-selling
Retention activity
Win-back activity
Customer Service
Claims Triage and first point of contact
Welcome Calls to build customer loyalty
Posted 7 months ago
Hi Janette,
Well we have all these in action now..Just wanted to find anything else that will help us to promote our image & also the profits..But thanks for the info
Posted 6 months ago
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