Without throwing technology at this issue. Has anyone got any useful procedures around their ways of managing the customers expectation and the level of time they wait for a call back? Thanks
Managing Call back
Call Centre Helper Forum » Call Centre Management
(2 posts)
Ideally a call back should be within 15 minutes, but one hour would be fine. At a stretch you may be able to do up to 3 hours, but by this time you will be increasing your incoming call volume as callers start to call you again.
Posted 11 months ago
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