Please could you advise me in which direction I should be looking in with regards to specific call centre needs. We are a home maintenance company based in the Costa del Sol in Spain and we were looking to offer our clients (mostly Spanish, English, German & French) a multi-lingual 24hour service in which they could talk to someone in their own language and this contact must then be able to contact Spanish speaking workmen to give them work details. Any suggestions as to where I could get hold of such a service?
Call Centre Helper Forum » Call Centre Management
Multi-lingual call centres
(5 posts)
Suggest you contact 60K Contact Center - Sofia Bulgaria.
Very multilingual and covers all the languages you mention, top facilities and people, 24 x7. Oh yes, very good prices too.
Among their Customers - they are the best Customer Service in the UK Broadband industry - Which?, Thinkbroadband etc; a major Spanish Travel & Tour Company, Global Software supplier - so quite versatile.
Ivan Ivanov - the COO at 60K is fluent in Spanish, Italian, English.
www.60k.bg +359 2 4620001
Posted 6 months ago #
You could try looking for call or contact centres based in Spain. Some of the big multinationals have operations in Spain and a network of centres all across Europe. They'll be used to running multilingual operations with 24/7 capability. I don't like to recommend any one company but here's a link to one who may have a centre near to the Costa Del Sol. http://www.teleperformance.com/GP/AboutUs/AboutUs.aspx?id=294
Hope this help hasn't come too late for you.
Posted 6 months ago #
Another organisation who are a long term customer of ours is Sykes who have some international contact centres
Posted 6 months ago #
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