Hi all,
I'm not in the call centre business, nor have any plans to be. In fact I am in retail, and previously worked for a company that offered store cards, which meant I often spoke to 'Agents' in an overseas call centre. Further to this, one of the benefits of the job was a staff store card that enabled me to receive a discount on any in store purchases. As a result, I dealt with these overseas agents on a personal level as apposed to a professional level, I.e when simply proccessing a store card application, which were fairly routine. Whilst trying to discuss a particularly confusing situation with an overseas agent in reference to my personal card, I was told by my manager that the call centre is required to put me through to a native speaker if I request it. I have always been dubious of this claim and don't believe I have ever tried it, however I would be grateful if anyone could confirm or deny it to satisfy my own curiosity.
Many thanks and i look forward to a reply.
