I have just been promoted from a supervisor to a manager of call centre. Anyone got any advise on doing an effective job, where do I start!! kind regards
Newly Appointed Manager
Call Centre Helper Forum » Call Centre Management
(3 posts)
Hi,
These people from the below may be able to help, they are called the
Call Centre Managers Association
http://www.ccma.org.uk/join.aspx
Regards
John
Posted 1 year ago
The first advice I would suggest is to get your whole team behind you. Start being on the floor chatting for people for at least half an hour a day. Find out what they were up to at the weekends.
Try to find out what the front line issues are. You can the start to work on solving some of these frustrations.
Posted 1 year ago
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