Interactive Intelligence

Outsourcing - recommendations?

Call Centre Helper Forum » Call Centre Management

(7 posts)

Dear fellow helpers!

I am looking at outsource providers and would gratefully receive personal recommendations for further investigation.

Thank you in advance.
Sham

ps. I did check the directory but inclined to lean more towards personal recommendations.

Posted 10 months ago

Hello Sham,

What services are you looking to outsource?

Thanks
Carly

Posted 10 months ago

Hi Carly,

Mainly outbound calling but this could develop further to include inbound & e-mails too.

Thanks
Sham

Posted 10 months ago

Hi Sham,

To comply with the rules of this forum I can not post organisations names. However should you wish to contact me tap onto my profile and contact me through the website and I will be happy to help.

Luke

Posted 10 months ago

Hi, does location matter? what language coverage would be required and generally what sort of support for what product/industry?

Posted 10 months ago

Hi again Sham,

As Luke indicates we cant post names of companies / Advertise - but if you click on my Icon you will be able to locate the company I work for who may be able to help with your situation - and needless to say as I work for them and have done for the last 9 years I recommend them, primarily we focus on inbound and emails but I personally was involved in leading a multicultural outbound team a few years ago, so I'm sure we could help you.

I'm not directly involved in new business set up but again from my Icon if necessary you can contact me direct with more details of what you are looking for and I can then connect you with the most suitable team/contact.

Have a good day!

Posted 9 months ago

I have some good contacts in the Philippines who have been using our solution. These are Small Medium Call Centers with seat ranges from 10 to 50. They are very cost effective and their agents are accent neutral.

Posted 9 months ago

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