Are you aware of a Voice Recording solution that interacts with an online payments system? Both are readily available in the marketplace but not as a package. Do you know otherwise?
Call Centre Helper Forum » Technology
PCI DSS compliant Voice Recording
(6 posts)
The one that springs to mind is the hosted solution from New Voice Media.
Posted 1 year ago #
We at Semafone are developing just this type of integrated solution with a number of partners right now. Would be happy to provide further details on request.
Posted 1 year ago #
Hi Hew,
(I'll try to make this posting useful for you, without sounding too much like an advertisement....)
If you look here http://www.veritape.com/our-product/compliance/pci-dss-call-recording/, you will see two things.
Firstly, a short description of PCI DSS requirements with respect to call recording, and secondly a description of how Veritape achieves that. We blank all sensitive data from your calls, automatically. A good way to see what I mean is to watch this short video, showing an implementation we did for a multinational customer who uses the RBS Streamline (now WorldPay) payments system. T
This example shows how Veritape's technology works with any payments system, even where you don't have the ability to change the system itself (i.e. it works for both off-the-shelf and also in-house applications).
All the best,
Emma.
Posted 1 year ago #
Guys
Be careful. Providing information on this topic is fine, but advertsing is not.
I have had to edit a couple of posts on this topic.
Posted 1 year ago #
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