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PCI DSS compliant Voice Recording

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(6 posts)
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Are you aware of a Voice Recording solution that interacts with an online payments system? Both are readily available in the marketplace but not as a package. Do you know otherwise?

Posted 2 years ago

The one that springs to mind is the hosted solution from New Voice Media.

Posted 2 years ago

We at Semafone are developing just this type of integrated solution with a number of partners right now. Would be happy to provide further details on request.

Posted 2 years ago

Hi Hew,

(I'll try to make this posting useful for you, without sounding too much like an advertisement....)

If you look here http://www.veritape.com/our-product/compliance/pci-dss-call-recording/, you will see two things.

Firstly, a short description of PCI DSS requirements with respect to call recording, and secondly a description of how Veritape achieves that. We blank all sensitive data from your calls, automatically. A good way to see what I mean is to watch this short video, showing an implementation we did for a multinational customer who uses the RBS Streamline (now WorldPay) payments system. T

This example shows how Veritape's technology works with any payments system, even where you don't have the ability to change the system itself (i.e. it works for both off-the-shelf and also in-house applications).

All the best,

Emma.

Posted 2 years ago

We are about to do a case study on a customer who has this.

I will see whether we can find some useful information for you

Kind Regards

John

Posted 2 years ago

Guys

Be careful. Providing information on this topic is fine, but advertsing is not.

I have had to edit a couple of posts on this topic.

Posted 2 years ago

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