Quality Assurance

Call Centre Helper Forum » Call Centre Management

(5 posts)

I am looking for some ideas on a name for QA within our contact centre.

Our issue is we already have a department within our organisation that is labled Quality Assurance - and that is also our name.

We cannot agree on what to call our team now - any thoughts??

Our main function is to check the quality of the contacts coming into the contact centre.

Thanks!!!

Posted 2 years ago

eamon.goodfellow@becogent.com

Hi Lesley

We have a Compliance Team and a Quality Team in beCogent. How's that?

Eamon

Posted 2 years ago

Gavin

Hi lesley

Quality team, service assurance, service experience.

Posted 2 years ago

vilen

Hi All,

I am QA in our call centre & would just to share what works well in both inbound & outbound call centre/s.

1. Coaching for effectiveness
2. Map out processes, draw standard measurements & improve on them
3. Draw up a professional call centre script( Soft skills)
4. Recognition & Motivation( Give awards, call of the month, day off etc)

This indeed works well :)

Posted 2 years ago

nicholson

Sometimes the answers is simple at least I think so

You near enough have an answer in your question Lesley

How does Quality Check Team sound !!

For me it describes perfectly what you are doing

Regards

John

Posted 2 years ago

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