hi,
I am Malvin , working with a inbound call center and got promoted as Manager but i have very less statical knowledge , can one suggest any site where i can get more knowledge and also i required report formats and their benefits . please help me
Call Centre Helper Forum » Strategy
reports format
(2 posts)
Malvin
I'm not sure which reports you are looking for.
Is this the ACD statistics such as number of calls, service level etc?
These tend to be related to the type of call handling equipment that you use.
Posted 9 months ago #
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