GemaTech

Request for assistance (Avaya MI)

Call Centre Helper Forum » Technology

(2 posts)
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applebyd

Morning all..

Bit of a cheeky question but...

Does anyone have a guide to the standard MI available from CentreVu?

I'm particularly after a guide or list regarding the standard
telephony / CDN / ACD /skillset / Agent reports available.

Any help greatly appreciated.

Regards

DaveA

Posted 2 years ago

JontyPearce

Dave

Not sure which version of CenterVu you were looking for

Is this link of any use? It's a 300+ page PDF so it could take a while to download.

http://support.avaya.com/elmodocs2/lcc/cc_r9_2/215893_2/210928_2/210928_2.pdf

Posted 2 years ago

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