Hello, I'am looking for seat utilization ratios for bank call centers.. could you pls give me a hint where to find it?...
Best Regards
Joseph Loor
Delivery Manager
TCS Ecuador Call Center
Seat Utilization Ratio
Call Centre Helper Forum » Call Centre Management
(3 posts)
Joseph
The contact Babel Report 2007 gives an average for Finance
Call time 59%
Wrap time 10%
Admin 16%
Idle 19%
You could get a copy of the latest report from http://www.contactbabel.com
Posted 2 years ago
Hi Joseph ,
It all depends up on how many staff you have in the bank and the number of productive seats available.
SU = FTE/ No.of production seats
Regards
Koshy Mathew
Posted 2 years ago
Reply
You must log in to post.
Find out today about Storacall’s flexible, reliable and low cost call recording solutions backed by over forty years experience.
www.storacall.com
23-24 April 2012, Blackpool - Choose from over 30 sessions, hear from Award Finalists, meet the industries movers and shakers.
www.planningforum.co.uk
What do the new Ofcom guidelines mean for your predictive dialler operation?
www.rostrvm.com
