Does anyone have experience in paying advisors a shift allowance for working unsociable shift patterns?
We're looking to extend hours to a midnight finish. Any info you can share on shift allowance & shift patterns will be appreciated!
Shift allwances for late opening
Call Centre Helper Forum » Call Centre Management
(3 posts)
Posted 1 year ago
Shift patterns depend entirely on the existing staff you have. We found that employing a specific evening team was more efficient than changing existing staff's hours to later shifts. This also helped with staff morale and performance.
Posted 1 year ago
I agree with the above, I have staff who specifically work evenings, this is more cost effective for me than offering allowances etc
All the best
L
Posted 1 year ago
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