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We present our definitive method for how to calculate shrinkage, alongside a formula endorsed by experts and information..
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Chandler Galt of Talkdesk introduces us to shrinkage in the call centre, discussing the importance of the metric and how..
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Adding Shrinkage to Workload FTE We’ve recently discovered that a former WFP has been adding shrinkage to workload..
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Achieve Operational Excellence by Minimizing Call Centre Shrinkage At the heart of any successful enterprise is communic..
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Shrinkage is a measurement of anything that takes an agent away from their ability to take customer contacts. There are ..
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What is the Difference Between Absenteeism and Shrinkage? Question asked by Nishank Shrinkage is A Percentage Shrinkage ..
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Relationship of Shrinkage and Phone Occupancy Could someone tell me the relationship of shrinkage and phone occupancy. L..
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If you’ve ever started a new job, you’ve likely gone through some form of a training program. These programs vary in..
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In this video we look at shrinkage and how it impacts contact centres. We asked a number of experts in workforce managem..
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There is a plethora of problems that cause call centre shrinkage, from unexplained absences to ad hoc supervisor meeting..
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Shrinkage is a key element of resource planning in the Contact Centre. Our panel share their top tips on how to calculat..
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Charles Watson, on behalf of injixo, shares his expert advice on how to better manage shrinkage in the contact centre. L..
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Verint Monet introduce us to call centre shrinkage and how it can be managed in the call centre. What is Call Centre Shr..
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Charles Watson of injixo takes us through the importance of shrinkage within your resource management calculations. Shr..
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Shrinkage Formula Total HC 20, Weekoff 5, Unplanned leave 3, planned leave 2, total rostered for the day (20-5-2) 13. Wh..
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