Try one of these Pages


Something has gone wrong and the page you're looking for may have moved.

Try searching the database

Related articles

We present our definitive method for how to calculate shrinkage, alongside a formula endorsed by experts and information..
Read more...
We look at how to measure and calculate absenteeism in the contact centre and in BPO. What Is Absenteeism? Absenteeism i..
Read more...
Chandler Galt of Talkdesk introduces us to shrinkage in the call centre, discussing the importance of the metric and how..
Read more...
What is the Difference Between Absenteeism and Shrinkage? Question asked by Nishank Shrinkage is A Percentage Shrinkage ..
Read more...
Forget Wimbledon and Ascot. The World Cup is the biggest sports fixture this year, and with it comes the nightmare of de..
Read more...
We present an action plan for absenteeism in call centre. Distinguish Between Long-Term and Short-Term Absence Lots of c..
Read more...
Achieve Operational Excellence by Minimizing Call Centre Shrinkage At the heart of any successful enterprise is communic..
Read more...
Relationship of Shrinkage and Phone Occupancy Could someone tell me the relationship of shrinkage and phone occupancy. L..
Read more...
If you’ve ever started a new job, you’ve likely gone through some form of a training program. These programs vary in..
Read more...
In this video we look at shrinkage and how it impacts contact centres. We asked a number of experts in workforce managem..
Read more...
There is a plethora of problems that cause call centre shrinkage, from unexplained absences to ad hoc supervisor meeting..
Read more...
Shrinkage is a key element of resource planning in the Contact Centre. Our panel share their top tips on how to calculat..
Read more...
In a recent poll, we found that absenteeism was the greatest difficulty for contact centre supervisors and managers to o..
Read more...
Microsoft’s global network of contact centres supports its consumer offerings with thousands of service agents. Centri..
Read more...
Verint Monet introduce us to call centre shrinkage and how it can be managed in the call centre. What is Call Centre Shr..
Read more...
Charles Watson, on behalf of injixo, shares his expert advice on how to better manage shrinkage in the contact centre. L..
Read more...