Hello
I am currently looking at SLA levels, call volume and staffing. We are a call centre with just under 100 staff in the travel insurance industry and am looking to see what sort of expectations there are from similar organisations. Can anyone help? We currently have set sla's and also know the call volumes but I am trying to marry these with realistic targets, and am interested in any input.
SLA levels and call flow
Call Centre Helper Forum » Call Centre Management
(2 posts)
Posted 1 year ago
Afternoon
I have a number of customers in a similar organisation to yours. I can put you in touch with a few of them so you may ascertain the figures you are looking for
Posted 1 year ago
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