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SLA and Abandon Formulas In Erlang I have a question regarding SLA and ABN formulas in Erlang. I try to get the expected..
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SLAs, or Service Level Agreements, are an important part of operating a call centre. With an SLA, there is a clear under..
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Charles Watson of injixo shares how to set up a Service Level Agreement (SLA) that is ideal for your contact centre. Doe..
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The year 2021 was one of adjustment. New challenges emerged and contact centres learned many lessons. Dave Hoekstra at C..
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