Greeting all - I wonder if anyone has a generic survey template they would be prepared to share with me? I want to engage the Telephone Account Managers, and would like to gauge what they would like to see in the working environment. (I'll accept that everyones default line will be "more money"), and would be keen to marginalise this hygiene factor, and tackle areas we really can make a difference.
Cheers
Hi James
I do not have an employee engagement survey template to share I'm afraid, but would like to give some advice at least.
First and foremost: If you want more open and honest answers, more action following the survey, and someone who can turn results into value, find a good provider instead of sending and conducting the surveys yourself. Of course, I can't recommend anyone here on these forums :)
Also, focus a lot on verbatim comments and not just some average results over satisfaction rated 1-5. Put much emphasis on the free text fields and actually consider everybody's comments, don't ignore anything. A simple sentence adds so much more to a result that reads "1 - Very dissatisfied".
Another key point is to assure anonymousity, but I assume you are well aware of that already.
Finally, share the results with everybody and don't keep them for yourself and the senior management!
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