Hello all,
I am looking to setup a new outsourced call centre in Birmingham and looking for suggestions regarding some easy campaigns for relatively favourable cash flow.
The centre will primarily be B2B but we can consider B2C campaigns as well.
Will it be a good idea to involve offshore call centres for lead generation and only keep expert closers here in the UK?
Thanks
Javed
I don't think you'll get any help!
There's enough companies doing the same things already, and, are
unlikely to pass on any potential leads / campaigns.
Have you actually looked at this in any depth as I'm certain a
bank isn't going to look too favorably on a start up in the current climate.
Regards
DaveA
Well, a few ideas...
Firstly, we actually have a first-to-market campaign with three revenue streams and a very fast cashflow (2 weeks) and are looking for partners to help convert our partners hot leads (at better than 70% conversion) in order to maximise our market position before it opens up.
Not sure how we could handle talks though. The lack of Private Messages, 'advertising verboten' policy and our requirement for an NDA to be in place pretty much make it impossible to discuss here.
I'd offer our contact details but the moderators, in their wisdom, have decided that this would constitute advertising.
Generally speaking,
Having been burned several times by offshores we tend to stay away from them as a general rule. You may want to look at work-from-home agents as a means of keeping the costs low without sacrificing call quality control.
I can also suggest looking for inbound overflow work, there are a lot of callcentres currently operating at capacity but finding the current economic climate a disincentive to expansion.
Failing that, the usual advice. Try to get inbound as it is easier to forecast. Yes, it is usually less lucrative but also less bursty and places lesser demands on a budding call centre. A per-seat basis would be ideal. You can then add the more lucrative outbound sales work gradually with reduced risk once you have a garaunteed revenue from inbounds.
Once you are larger you'll find that the variance in per-conversion work is very much reduced and you can move over to sales and ease out of your inbound contracts.
Finally, Risking being shot down for advertising...
have you talked to TDMA? As a major data provider they tend to have their ear to the ground and may be able to effect introductions with potential partners. I'd suggest contacting TDMAs Mark Honeyball for a chat, he's a pretty decent guy and usually very helpful. Besides, it is in his interests to get new callcentres flourishing.
my apologies if that last paragraph gets redacted by the moderators : )
Best of luck,
-Gary (TheITGuy)
Hi Gary,
Thanks for your encouraging comments and suggestions.
Sorry for the late reply as I seriously never thought that I am going to get response from this forum.
Idea of inbound is good but I think it will put a lot of pressure on the management at the start-up due to strict SLA's that comes with the inbound work.
In outbound telesales you can measure the growth and fix the problems as you go along but inbound doesn't allow you to do that.
Gary I am sure you can see my mail id as my user name. If possible please send me an email and we can discuss further. Thanks Mods :)
RE: Dave,
I would prefer tried and tested campaign to start. I am sure it would be something helpful people can share as I am not asking for how they are making it work.
I like the idea of contacting Bank though, but I think for the next 6 to 8 months I can fund the operations of up to 20 FTE.
Kind Regards
Javed Iqbal
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