I'm being tasked to look into the Telesales & to come up with a costing model. Where do I start? Need some assistance as to the basic components to the costing structure & any samples would help. To give you an idea, the product manufacturers supplies us with the products & I need to sell them & provide commission to my staff & sufficient revenue to the organization plus keeping the cost down to the product owner else they outsource it. BTW, its an internal product hence we have STP which was told our cost will be higher as we need to factor total set-up cost incl. software license etc...as compared to typical outsourcer, is this right?
Telesales - Costing Model
Call Centre Helper Forum » Call Centre Management
(2 posts)
The first step I would imagine is to go through all the major costs - salary, floor cost, heating lighting etc.
From that you will then be able to work out a cost per call. You then need to work out how much gross marging you need to sell your services out for, which should give you a net cost.
Posted 2 years ago
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