Test call programme

Good Morning all

I am based in an outsource contact centre and have been tasked with setting up a programme of test calls/letter/emails for our 5 careline campaigns. (40 agents in total)

I would really appreciate any advice, guidance or pointers towards resource that anyone could offer.

Jackie

Davbe Appleby wrote a ready-made customer satisfaction survey template which might give you a few pointers

http://www.callcentrehelper.com/a-ready-made-customer-satisfaction-survey-template-2640.htm