I am reasearching the effect of 12 hour shifts in call centre environments and need to know if anyone operates 12 hour shifts and if so what is your experience of them? The research I have read so far suggests that 12 hour shifts only have a percieved detrimental effect on people's ability to be effective for the whole shift but I cannot find anything call centre specific.
The effect of 12 Hour Shifts in call centres
Call Centre Helper Forum » Call Centre Management
(3 posts)
One of my team currently do 4 days per week at 12 hours per day, He is one of the more experienced members of my team but I do not find that it impares his capabilities in anyway. Being an outsourcer we have to be able to react to various operating hours depending on the specific requirements of each client so it is important for me to have a team who can cope well when hours are demanding and antisocial. I do think it very much depends on the individuals though so it is of course important to have a good team with plenty of support.
All the best
L
Posted 1 year ago
I agree I think it may be down to individuals and what else is happening in their lives. Does anyone who has everyone doing 12 hour shifts want to comment? I would be verey interested in hearing from anyone in the emergency services as I believe quite a few of them do 12 hour shifts
Posted 1 year ago
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