Read several articles on this over the last week and while they arent conflicting. There does seem to be some confusion(for me anyway)
Some of the articles mention public/local lines, but it doesnt mention private sector. It does seem that ALL complaints lines need to be standard rate, so an alternative number would nee dto be promoted for complaints or you simply have a new non chargeable number for all contacts?
Is my understanding correct?
Thansk in advance for any assistance