Hello All
I hope you can help, I am looking at setting up a training plan in the new year, I want to be able to offer my team NVQ's or similar for my agents in contact centre/telesales, I would also be looking at offering some kind of team leader, and call centre manager options..... I have been emailing colleagues and alike to get prices and details but really have had no luck in getting this arrange, I have been given a budget by the company and really keen and eager to get this sorted, I have 60 agents and 5 team leaders.
Any help, advice would be great.
Training for Agents and Managers, NVQ's etc
Call Centre Helper Forum » Call Centre Management
(2 posts)
Posted 2 years ago
It may be worth putting a call into EDF to see if they can give you any pointers. they ahve doen quite a lot on NVQs
http://www.callcentrehelper.com/edf-energy-pilots-nvq-scheme-for-new-starters-5800.htm
Posted 2 years ago
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