I have been asked to help with sourcing some training for a Call Centre Resource Planning Manager (apart from the Planning Forum, of which he is already aware)
I would be very grateful for your help in identifying any suitable starter courses available, as I appreciate from my own experience that this is a difficult stand-alone role which benefits from a specific kind of expertise and support
Thanks
Hi Sue,
I know of two pieces of new technology that are having a big impact for BT over the last year or so. Would be happy to let you know about them although they are more around the on the job support than up front training. Although most people forget most the up front training anyway as its more about ticking a box rather than retaining knowledge needed to do your job.
Regards
Jack
Thanks Jack
I would be interested to know about these, on behalf of my colleague. As the RSS feed doesnt seem to work, would you be kind enough to email details to suerwarner@aol.com
Thanks for your help
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