Try one of these Pages


Something has gone wrong and the page you're looking for may have moved.

Try searching the database

Related articles

Recently, we reached out to our readers in the hope of finding another name for the call centre. While we had come acros..
Read more...
Use our top words and phrases to help provide a great customer service, by detecting any disappointment or dissatisfacti..
Read more...
Should We Call Customers by Name?  Should we call our customers Sir, or Madam?  Should it be Mr or Mrs?  Or should we..
Read more...
Should Agents/Associates Give Their Full Name ??? This is mainly for people in the UK but I’d welcome comments fro..
Read more...
If you’ve ever started a new job, you’ve likely gone through some form of a training program. These programs vary in..
Read more...
Alternate Department Name for WFM I am in a complicated situation here and request you all to help me out, We have a WFM..
Read more...
Customer support is often considered a subset of customer service, but has the industry outgrown this approach? Find out..
Read more...
Hi guys we just open a contact centre but we haven’t got choose the name yet so please I need your help to choose ..
Read more...
  “Contact Centre or Call Centre? Which do you prefer? ” was asked of our readers and the results were: Con..
Read more...
Scott Kendrick of CallMiner discusses how you can find out how the customer really feels with sentiment analysis and spe..
Read more...
Rene van Popering at Contexta360 asks why use post-survey NPS if it annoys your customers and looks at how businesses ca..
Read more...
Digital channels are becoming increasingly popular, so when Marc asked our LinkedIn Community of industry professionals ..
Read more...
According to our poll, 41% of contact centre agents can use 4-5 knowledge sources when assisting customers. Poll1: How..
Read more...