In Verint I have an issue where the association between the extension and the agent logging on with a PBX ID keeps dropping. The calls are still recording, but only against the ext, and not the agents name. Anyone got any ideas?
Verint Call Recording
Call Centre Helper Forum » Technology
(3 posts)
Hi JD. I have sent an email to Verint to see if one of their guys can shed some insight onto this.
Posted 2 years ago
Hi JD, sorry to not give you a full answer, but the best place to get your query answered is the Verint support desk on email at customersupport.emea@verint.com or on the phone at 0845-843-7333.
Posted 2 years ago
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