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In this article we explain what KPIs you should display on your contact centre wallboard, and what KPIs you should avoid..
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Call centre managers who still believe that a wallboard displaying five to six simple operational metrics is all they ne..
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Emma Moulinié of Diabolocom shares the varying ways in which you can present information on your contact centre wallboa..
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We asked our panel about the best information to display on your contact centre wallboards. Use your wallboards tactical..
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A call centre wallboard (or LCD/ plasma display) is fairly inexpensive.  You can buy a display for as little as £1,000..
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Talkdesk’s Jay Gupta looks at how AI knows our needs before we voice them. Does artificial intelligence (AI) liste..
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Whitney, one of our readers, asked: “How do you handle if a caller asks to hang up and call them back on a differe..
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Only 12% of contact centre managers believe that wallboards are a constant source of stress. Poll – Are wallboards..
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Average Handing Time is Heavily Distorted By the Outliers. How Do We Deal With These Outliers I have read the article ht..
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Wallboards are a common feature in the contact centre… But not everyone agrees they should be there. It is the supervi..
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