Where do you go to find out news about the contact centre world?
Are there any interesting web sites or blogs that you have come across?
Here are two of my favourites
Google News
http://www.google.co.uk/search?q=call+centre&num=100&hl=en&client=firefox-a&rls=org.mozilla:en-US:official&tbs=nws:1,ctr:countryUK|countryGB&source=lnt&
Service Quality Central
http://www.servicequalitycentral.com/













