Recorded Webinar: 10 Clever Ways to Improve Call Centre Performance Related Articles Drive Success! 40 Tips to Boost Team Performance Clever Ideas for Induction Programmes Recorded Webinar: Clever Ideas for Managing Seasonal Peaks Recorded Webinar: 5 Clever Ideas to Improve Contact Centre Efficiency 1,437 Filed under - Recorded Call Centre and Customer Experience Webinars, IFS, Performance Management In this webinar we look at 10 ways in which contact centre performance can be improved. Through a combination of techniques, such as coaching and motivation through to the way that technology can help, we look at clever ways to improve performance. Thursday 26th March 2015 Panellists • Paul White – mplsystems • Nick Drake-Knight – NDK Group • Jonty Pearce – Call Centre Helper Topics discussed • Customer service excellence • Designing a high performance culture • Motivating contact centre employees • Coaching tips to improve performance • Bringing in behavioural changes • Removing blockages from the agent desktop • How technology can improve performance • Top tips from the audience Sponsored by mplsystems. This webinar is held at: • • 2pm in Paris • 3pm in South Africa • 9am in New York Topics Discussed Customer service excellence Designing a high performance culture Motivating contact centre employees Coaching tips to improve performance Bringing in behavioural changes Removing blockages from the agent desktop How technology can improve performance Top tips from the audience Panellists Nick Drake-Knight NDK Group Paul White mplsystems Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by IFS Author: Megan Jones Published On: 25th Mar 2015 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, IFS, Performance Management Recommended Articles Drive Success! 40 Tips to Boost Team Performance Clever Ideas for Induction Programmes Recorded Webinar: Clever Ideas for Managing Seasonal Peaks Recorded Webinar: 5 Clever Ideas to Improve Contact Centre Efficiency Related Reports eBook: Gap Analysis for Individual Training in the Call Center Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter