Recorded Webinar: 10 Predictions for 2015 Related Articles Recorded Webinar: 10 Predictions for 2016 Recorded Webinar: Important Considerations for Contact Centre Leaders 19 Predictions for the Future of the Contact Centre Recorded Webinar: How to Build a Case for More Budget and Technology 1,760 Filed under - Recorded Call Centre and Customer Experience Webinars, Steve Morrell, Vonage Want to know what is likely to happen in 2015 and beyond? Then join us for this webinar where we will polish off the crystal ball and start looking into the future. In this webinar, our expert panellists will be looking into the future and making their predictions. Thursday 15th January Panellists • Tim Pickard – NewVoiceMedia • Steve Morrell – Contact Babel • Jonty Pearce – Call Centre Helper Topics discussed • What is likely to happen to contact centres • Predictions for the future • The growth of webchat • Generation Y, the Millennial Generation and Generation Z • What will be the channel mix in the future? • The possible changes in the use of metrics • Motivating and inspiring a future workforce • Building a 5 year plan • The latest innovations in technology • Top tips from the audience Sponsored by NewVoiceMedia. This webinar will be held at: • • 2pm in Paris • 3pm in South Africa • 8am in New York Topics Discussed What is likely to happen to contact centres Predictions for the future The growth of webchat Generation Y, the Millennial Generation and Generation Z What will be the channel mix in the future? The possible changes in the use of metrics Motivating and inspiring a future workforce Building a 5 year plan The latest innovations in technology Top tips from the audience Panellists Tim Pickard NewVoiceMedia Steve Morrell Contact Babel Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Vonage Author: Megan Jones Published On: 14th Jan 2015 - Last modified: 11th Apr 2024 Read more about - Recorded Call Centre and Customer Experience Webinars, Steve Morrell, Vonage Recommended Articles Recorded Webinar: 10 Predictions for 2016 Recorded Webinar: Important Considerations for Contact Centre Leaders 19 Predictions for the Future of the Contact Centre Recorded Webinar: How to Build a Case for More Budget and Technology Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter