Recorded Webinar: 10 Predictions for 2016 Related Articles Recorded Webinar: Innovative Best Practices for First Contact Resolution Recorded Webinar: Five Great Ways to Channel Shift Customers From Phone to Digital Recorded Webinar: 10 Predictions for 2015 19 Predictions for the Future of the Contact Centre 1,405 Filed under - Recorded Call Centre and Customer Experience Webinars, Vonage In this webinar, we look at what is likely to happen in 2016 and beyond. In this webinar, our expert panellists looked into the future and making their predictions. Thursday 14th January 2016 Panellists • Martin Hill-Wilson – Brainfood Extra • Tim Pickard – NewVoiceMedia • Jonty Pearce – Call Centre Helper Topics discussed • What is likely to happen to contact centres • Predictions for the future • The growth of webchat • Generation Y, the Millennial Generation and Generation Z • What will be the channel mix in the future? • The possible changes in the use of metrics • Motivating and inspiring a future workforce • The latest innovations in technology • Top tips from the audience Sponsored by NewVoiceMedia. Topics Discussed What is likely to happen to contact centres Predictions for the future The growth of webchat Generation Y, the Millennial Generation and Generation Z What will be the channel mix in the future? The possible changes in the use of metrics Motivating and inspiring a future workforce The latest innovations in technology Top tips from the audience Panellists Martin Hill-Wilson Brainfood Extra Tim Pickard NewVoiceMedia Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Vonage Author: Rachael Trickey Published On: 6th Jan 2016 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Vonage Recommended Articles Recorded Webinar: Innovative Best Practices for First Contact Resolution Recorded Webinar: Five Great Ways to Channel Shift Customers From Phone to Digital Recorded Webinar: 10 Predictions for 2015 19 Predictions for the Future of the Contact Centre Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter