Recorded Webinar: 10 Ways to Improve Your NetPromoter Scores Related Articles How to Calibrate Quality Scores NetPromoter vs Customer Effort - Which is Best? Recorded Webinar: Driving Up Customer Satisfaction Scores How You Can Drive up Net Promoter Scores 3,654 Filed under - Recorded Call Centre and Customer Experience Webinars, Genesys, NetPromoter Score (NPS) Webinar on NetPromoter scores. NetPromoter scores have become the key measurement for many contact centres. They give a good idea on how you can improve customer loyalty and give a good idea of your overall customer experience. So what can you do to improve your NetPromoter Scores? In this interactive webinar we explored 10 ways in which you can improve on your NetPromoter Scores. Agenda Introductions – Jonty Pearce, Call Centre Helper 6 ways to improve your NetPromoter Score – David Naylor, Ember Services 4 ways that Technology can help your NetPromoter Score – Mike Murphy, Interactive Intelligence Top tips from the audience All the tips from the audience have now been turned into an article Top tips for improving Net Promoter Scores (NPS) Interactive Q&A – Live questions from the audience Topics discussed Things that really drive NetPromoter scores Detractors and Promoters The best survey methods Voice of the Customer research Customer value Building advisor empathy Practical steps to improving NetPromoter scores Factors outside of your control Top tips from the audience Interactive questions and answers This webinar is brought to you by Call Centre Helper and is sponsored by Interactive Intelligence. Original Webinar date: June 2013 Author: Jo Robinson Published On: 11th Jun 2013 - Last modified: 6th Apr 2021 Read more about - Recorded Call Centre and Customer Experience Webinars, Genesys, NetPromoter Score (NPS) Recommended Articles How to Calibrate Quality Scores NetPromoter vs Customer Effort - Which is Best? Recorded Webinar: Driving Up Customer Satisfaction Scores How You Can Drive up Net Promoter Scores Related Reports eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons 2024 Contact Centre Buyer’s Guide Checklist: Supercharge Customer Experience Teams with AI 1 Comment Highly recommended! Susanne 14 Jun at 13:28 Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter