Recorded Webinar: 7 Ways to Drive Down Repeat Contacts Related Articles The Difference Between Measuring Repeat Contacts and First Contact Resolution 15 Tips for Driving Down Repeat Contacts 8 Tips for Reducing Repeat Contacts How to Reduce Repeat Calls Fast? 1,158 Filed under - Recorded Call Centre and Customer Experience Webinars, Genesys, Nick Drake-Knight, Repeat Calls, Richard McCrossan Dealing with repeat contacts is a challenge that most Contact Centres face today. In order to increase customer satisfaction, it is important that issues get resolved at their first point of contact. In this webinar, we look at 7 clever ways to reduce repeat contacts and improve First Contact Resolution. Thursday 22nd October Panellists • Nick Drake-Knight – NDK Group • • Jonty Pearce – Call Centre Helper Topics discussed • Identifying the reasons for repeat contacts • Looking at the bigger picture • Delivering a consistent customer experience • The role of technology • Agent empowerment • Customer satisfaction surveys • The role of call quality monitoring • Use of email, social media and webchat • Top tips from the audience Sponsored by Genesys. This webinar will be held at 1.00pm UK time, 2pm in Paris and South Africa and 8am in New York. Topics Discussed Identifying the reasons for repeat contacts Looking at the bigger picture Delivering a consistent customer experience The role of technology Agent empowerment Customer satisfaction surveys The role of call quality monitoring Use of email, social media and webchat Top tips from the audience Panellists Nick Drake-Knight NDK Group Richard McCrossan Genesys Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Genesys Author: Megan Jones Published On: 19th Oct 2015 - Last modified: 15th Apr 2024 Read more about - Recorded Call Centre and Customer Experience Webinars, Genesys, Nick Drake-Knight, Repeat Calls, Richard McCrossan Recommended Articles The Difference Between Measuring Repeat Contacts and First Contact Resolution 15 Tips for Driving Down Repeat Contacts 8 Tips for Reducing Repeat Contacts How to Reduce Repeat Calls Fast? Related Reports eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons 2024 Contact Centre Buyer’s Guide Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter