Recorded Webinar: Best Practices for Voice, Email and Webchat Related Articles 21 Top Tips For Using Webchat in the Contact Centre 21 Smart Ways to Improve Webchat 23 Wonderful Webchat Tips 15 Golden Rules of Webchat 1,654 Filed under - Recorded Call Centre and Customer Experience Webinars, Email, Live Chat, Vonage It has never been so important to deliver a consistent multi-channel customer experience, due to increasing customer demand and the expansion of communication channels over the past few years. In this webinar, we look at the best practices for an improved customer experience in contact centres using voice, email and webchat. Topics Discussed Getting the best out of your existing technology Latest trends in multi-channel How many channels should an agent handle simultaneously Delivering a consistent customer experience Creating a single queue The best metrics to use across the board Growth of webchat What is the right SLA for each channel? The future of voice Top tips from the audience Panellists Martin Hill–Wilson Brainfood Consulting Tim Pickard NewVoiceMedia Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Vonage Author: Megan Jones Published On: 22nd Sep 2015 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Email, Live Chat, Vonage Recommended Articles 21 Top Tips For Using Webchat in the Contact Centre 21 Smart Ways to Improve Webchat 23 Wonderful Webchat Tips 15 Golden Rules of Webchat Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter