Recorded Webinar: The Best Metrics for your Contact Centre Related Articles 10 Best Practices for Quality Monitoring Recorded Webinar: Best Practices in Workforce Management Recorded Webinar: How to Best Use Contact Centre Metrics Recorded Webinar: The Latest Thinking on Contact Centre Metrics (2019) 2,064 Filed under - Recorded Call Centre and Customer Experience Webinars, IFS, Metrics, NetEasy Are you measuring the right things in your contact centre? What are the best metrics to use? In this interactive webinar we look at the best measurements to use in the contact centre. We will cover the whole gamut from productivity and quality to customer and employee satisfaction. Topics Discussed Average Handling Time Customer Satisfaction NetPromoter Scores Customer Effort and NetEasy Improving Service Levels Measuring Productivity Quality vs Quantity Measuring Quality Employee satisfaction Your chance to share your own ideas Panellists Carolyn Blunt Ember Real Results Paul White mplsystems Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by IFS Author: Jo Robinson Published On: 2nd Apr 2014 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, IFS, Metrics, NetEasy Recommended Articles 10 Best Practices for Quality Monitoring Recorded Webinar: Best Practices in Workforce Management Recorded Webinar: How to Best Use Contact Centre Metrics Recorded Webinar: The Latest Thinking on Contact Centre Metrics (2019) Related Reports eBook: Measure What Matters - Contact Centre Efficiency Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter