Recorded Webinar: What Is the Best Metric for the Contact Centre? Related Articles Call Centre Quality Parameters: Creating the Ideal Scorecard and Metric The Best KPIs to Use in Your Call Centre What is the best metric for your contact centre? Is Customer Effort the Best Metric? 1,171 Filed under - Recorded Call Centre and Customer Experience Webinars, Nexidia There are no shortage of metrics to choose from when deciding how to run your Contact Centre. The question is what metrics work and which result in a poor customer experience? In this webinar, we look at the best measurements to use in the Contact Centre. Topics Discussed Customer Effort First Contact Resolution Quality Scores Sales Metrics Average Handling Time NetPromoter Scores Combining Metrics Customer Satisfaction Levels Quality vs Quantity Measuring Productivity Top tips from the audience Panellists Martin Hill-Wilson Brainfood Consulting Jonathan Wax Nexidia Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by NICE Nexidia Author: Megan Jones Published On: 7th Oct 2015 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Nexidia Recommended Articles Call Centre Quality Parameters: Creating the Ideal Scorecard and Metric The Best KPIs to Use in Your Call Centre What is the best metric for your contact centre? Is Customer Effort the Best Metric? Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter