Replay and slides from Webinar: Just how risky is the cloud?
A replay and slides are available from our webinar on cloud contact centres along with all of the Questions and Answers. Click here to view the replay.
A webinar to dispel some of the myths of hosting your contact centre in the cloud. Analysts agree that one contact centre agent in ten will be supported from the cloud by 2014. To get to this point, we need to understand the answers to these critical questions:
- Security – Will my data be secure in the cloud?
- Availability – Will my data and systems be available at all times?
- Performance – Could there be problems with speed, latency and response times?
Agenda
- Introduction – Jonty Pearce, Editor, Call Centre Helper
- The contact centre challenge - Donna Fluss, President, DMG Consulting
- Transparency and trust in cloud based solution – Paul Turner, COO, NewVoiceMedia
For further details try the NewVoiceMedia Trust site; www.newvoicemedia.com/trust/
- Real-world implementation of a cloud based contact centre – Paul Green, Head of IT, Prism DM
- Interactive Q&A
Topics to be discussed
- Contact centre challenges
- Real-world implementation of cloud-based contact centres
- Pros and cons of the cloud solution
- Delivery of enterprise-level security, availability and performance
Click here to view the Whitepaper on: Cloud Contact Centres: Who Can you Trust?
This webinar is provided by Call Centre Helper and is sponsored by NewVoiceMedia. Click here to view the replay
Tweet25 Jan 2012
Filed under Webinars , NewVoiceMedia
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