Free White Paper: Reducing costs by integrating staff scheduling and time management

time-mgt-1853A free white paper is available to staff planners, time management supervisors and HR managers, focusing on integrated staff scheduling and time management processes. The downloadable guide explains how to optimise the management of working times in increasingly demanding working environments and in the context of progressively more complex company structures.

Efficient personnel scheduling requires integrated time management which is just as flexible as the working hours of the employees. In most businesses, labour and time are the most valuable resources. As employers move away from fixed working hours to demand-oriented staff schedules, the more complex the requirements for time management become. Even in small and medium-sized companies, this cannot be managed without modern IT applications.

This InVision white paper explains step by step how to optimise all time management processes with the help of the software solution InVision Enterprise WFM, from the transfer, distribution, allocation, monitoring and approval of working times using time accounts to the export of validated, error-free data for payroll systems.

Peter Bollenbeck

Peter Bollenbeck

“The automation of time management saves time and money. It also helps to avoid payroll errors, eases the scheduling burden and increases employee satisfaction,” says Peter Bollenbeck, CEO of InVision Software. “For efficient time management, it is important that all applicable rules can be defined and used to automatically process all time account transactions in the system. For example, rules may apply to break times and rounding may be applied at the beginning or end of a shift. It is also necessary to correctly identify whether extra work should be done at normal pay rates or on overtime pay rates.”

Integrating staff scheduling and time management processes into a single comprehensive workforce management system provides a number of benefits, leading to increased efficiency and performance – especially welcome during these difficult economic times. Benefits include reduced administration costs due to automated time account calculation, eliminated pay inflation due to identification and correction of time recording errors, as well as increased employee satisfaction and productivity due to more flexible working hours.

The white paper ‘Efficient Time Management in Increasingly Demanding Working Environments – How the Management of Working Time Can Be Optimised in the Context of Progressively more Complex Company Structures’ is available as a free download.

Possible related pages:

  1. Knowledge management best practices - free White Paper
  2. Winning strategies for email management - Free White Paper
  3. GMT Survey Shows Reducing Operating Costs and Customer Retention are..
Filed under: News

19 Aug 2009

Leave a comment

Free White Paper: Reducing costs by integrating staff scheduling and time management
Free newsletter
Click here for a
FREE SUBSCRIPTION

to Call Centre Helper
free newsletter
Twitter Updates


  • The logic for much technology innovation is Build it and demand will follow 4 days ago
  • Interesting session on how people like to communicate by Martin Hill-Wilson and Morris Pentel 4 days ago
  • Follow us on Twitter


Poll
Do you use call scripting in your contact centre?



Join the discussion
Why not join the
Call Centre Helper
Forum


 
Latest subscribers
  • Senior Operations Manager - HEROtsc       (Monday 15 Mar)
  • Senior Customer Relations Manager - Vollara       (Monday 15 Mar)
  • manager business development - Support Squad       (Monday 15 Mar)
  • Forecasting, Planning & MI Analyst - NHS BSA       (Monday 15 Mar)
  • HR Manager - Linea Directa Communication       (Monday 15 Mar)
Premium Adverts

Opex Hosting 5

Rostrvm

Infinity CCS

Planning Forum

NewVoiceMedia

ASC telecom

Genesys

See your advert here

Classified Adverts

If you never seem to have enough staff on a Monday morning - see how we can help you
www.rostrvm.com





Call CentreContact Centre JobsManagementTechnologyLifeTipsNewsEvents


   editor | Jonty Pearce

  © 2010 designed by | call centre helper | online magazine | All Rights Reserved.