Free White Paper – The Power of One 914 Filed under - Archived Content, Genesys, White Paper Transforming customer experience in the new digital world Download the latest white paper from Genesys, “The Power of One”. This white paper will show you how taking a holistic approach to digital customer service and integrating it into the customer service strategy allows you to take advantage of these new channels to transform the company/customer relationship in ways that profit both. Contents The Rise of the Mobile, Social and Web Relationship Voice Remains an Island The Human Touch The Power of One: Digital Customer Service The Business Case Author: Jo Robinson Published On: 8th May 2013 - Last modified: 3rd Nov 2017 Read more about - Archived Content, Genesys, White Paper Related Reports eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons 2024 Contact Centre Buyer’s Guide Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter