White Paper: All-in-One Contact Centres for Today’s Customer Experience

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Filed under - Archived Content

Genesys have produced a white paper about “Four Success Factors for All-in-One Cross-channel Contact Centres.”

The white paper highlights that an all-in-one contact centre should include all of the tools needed to support efficient and effective customer service.

Author: Jonty Pearce

Published On: 20th Jun 2013 - Last modified: 4th Oct 2019
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