Freshdesk 363 Filed under - Archived Content Offering true, multi-channel customer support, Freshdesk brings together every customer conversation into a centralized, user-friendly interface, helping customer support agents address and resolve trouble tickets. www.freshdesk.com Contact Name: Support Office: +44 (0)189 280 5040 (Mon – Fri) Sales/Support: +44 (0)800 808 5790 Contact Email: support@freshdesk.com Profile: Offering true, multi-channel customer support, Freshdesk brings together every customer conversation into a centralized, user-friendly interface, helping customer support agents address and resolve trouble tickets. Whether the interaction occurs over the phone, via email, through Web chat or comes in from social media channels like Facebook and Twitter, Freshdesk ensures customer support issues get to the right team member right away. More than 50,000 customers around the world, including 3M, Honda, Cisco, Hugo Boss, University of Pennsylvania, and QuizUp trust Freshdesk to help them provide exceptional customer support. Because the solution is entirely Web-based, Freshdesk helps to manage multiple groups, workflows and escalation procedures. It has intelligent reporting and game mechanics to motivate your agents and also supports multiple products and brands and includes multi-language and multi-timezone capabilities. Its affordable monthly pricing model makes it suitable for most industries, including IT, insurance, hospitality, retail, utilities and more. It automates multiple processes. Dispatchers automatically route tickets to the appropriate support agents, while the supervisor continuously scans open tickets and then escalates them to managers if they are not addressed within defined Service Level Agreements. Using Scenario Automations, daily routine tasks can be completed with a single click. Freshdesk also offers customer-facing features such as a self-service portal, a knowledge base and community forums so customers can view the status of their tickets, find solutions online and share or even vote on ideas. Address: 45 Carnaby Street, London, United Kingdom, W1F 9PP Weblink: www.freshdesk.com Categories: Call Centre Software Cloud Solutions Customer Relationship Management (CRM) Systems Author: Jo Robinson Published On: 2nd Mar 2016 - Last modified: 25th Apr 2022 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter