gem wins new contracts worth over 5m
150 new jobs to be created for its Northern Ireland contact centre operations
gem, the largest indigenous contact centre in Northern Ireland, will be recruiting 150 contact centre agents, with experience in telecoms, gaming and customer service, to cater for the new contracts.
The new wins follow a successful year for gem, winning a number of large contracts in 2006 including Play.com and Channel 4. gem was also recognised as the fastest growing Northern Ireland company in the Deloitte Technology Fast 50 Awards.
“We are excited to be working with global leaders such as Perlico, Time-Life and Electronic Arts” said Philip Cassidy, founder and CEO of gem. “Our recent string of new contract wins has been a direct result of gem’s commitment to brand integrity and the calibre of our people. It also demonstrates the strength of Northern Irelands’ popularity as the preferred location for high end contact centre services.”
Cathal Agnew, Head of Commercial Operations Perlico commented: “Providing the highest level of customer experience is fundamental to our success. We believe this contract with gem will ensure a superb customer experience is provided by friendly, professional and responsive sales agents, consistently.”
gem is the largest indigenous contact centre employer in Northern Ireland with more than 1000 employees. In selecting gem, Perlico, Electronic Arts and Time-Life, join its portfolio of brand-leading clients including Channel 4, Microsoft MSN, Cisco and Play.com.
