Get Out of Crisis Mode and Get into Strategic Mode 550 Filed under - Archived Content, Workforce Management (WFM) It’s very easy to get stuck in long-term crisis mode. Too many calls, too many escalations, not enough staff to handle contact volumes, technology that is struggling today. These all sound like ‘crisis mode’. You need to take a step back from the business and start building some strategic plans. Remember – Ignoring long-term planning doesn’t make it go away. Author: Jo Robinson Published On: 28th Jul 2015 - Last modified: 10th Dec 2020 Read more about - Archived Content, Workforce Management (WFM) Related Reports Survey Report: Customer Support by the Numbers eBook: Six Steps to Find the Right WFM Vendor Report: Best Practices for Global Product Leadership in WFM and Intraday Automation Report: The Evolving Contact Centre Landscape Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter