http://www.callcentrehelper.com/happy-new-year-2479.htm The UK's most popular call centre magazine Fri, 10 Feb 2012 18:45:46 +0000 http://wordpress.org/?v=2.9.2 hourly 1 http://www.callcentrehelper.com/happy-new-year-2479.htm/comment-page-1#comment-30548 Tirsa Fri, 11 Feb 2011 04:26:04 +0000 http://www.callcentrehelper.com/happy-new-year-2479.htm#comment-30548 How do you approach a salary increase and review if you where offered a position and were verbally promise that in 6 months time salary will be review and increased with a set figure. Then after 8 months still nothing and when I approach my manager,I was told that I need to complete training that may happen in 6 -8 months time, before increase. While still performing and setting the pace in the team. I receive emails from CEO and top management, about how great job I am doing and performing that I am the best of the team and I am training other employees of the same team, who cant even do the same job 100%, but is getting $30000 more per year, than myself. How do I present my case,to my manager, to have a good out come, as at the moment I am pretty angry about the managers not keeping there word. I want to request everything in writing as I don't trust them after this. Any ideas? How do you approach a salary increase and review if you where offered a position and were verbally promise that in 6 months time salary will be review and increased with a set figure. Then after 8 months still nothing and when I approach my manager,I was told that I need to complete training that may happen in 6 -8 months time, before increase. While still performing and setting the pace in the team. I receive emails from CEO and top management, about how great job I am doing and performing that I am the best of the team and I am training other employees of the same team, who cant even do the same job 100%, but is getting $30000 more per year, than myself. How do I present my case,to my manager, to have a good out come, as at the moment I am pretty angry about the managers not keeping there word. I want to request everything in writing as I don’t trust them after this. Any ideas?

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